Customer Success Manager - Burlington, VT

Job description

About Widget Brain

AI-focused tech company? Check. Fast-paced and innovative environment? Check. Spirited and informal culture? Check. Colleagues with different backgrounds from all over the world? Check. The coolest product ever? Check!

At Widget Brain, we’re passionate about how our AI Services help customers boost their business performance. Our workforce optimization algorithms build the best schedules ever made, focusing on improving employee happiness, labor law compliance and customer experience. We’re growing fast and looking for more colleagues who want to take over the world with autonomous decision-making.

This is what you’ll be doing:

As customer success manager, you’ll be the main communication point for your clients and trusted advisor when it comes to maximizing the value of our product and solutions for them. This will be your set of responsibilities and tasks including:

  • Assisting the Account Executive with pre-sales where you’ll join sales meetings and tailor demos to showcase the value of our product and solutions
  • Leading smaller data exercises where you’re in the race to actually prove the value to the potential client
  • Once the client has signed the contract, you’ll be his/her main communication point and start integrating the client with our product and solutions together with the technical consultant and development team
  • Maximize the adoption of the solution/product by the client and minimize churn after integration
  • Expanding the use of our product/solution across the client’s entire company and explore opportunities to cross- and upsell

Job requirements

This is who we’re looking for:

You are a fantastic communicator, ready to sink your teeth in a client (not really of course) and never let go. You also have a knack for getting stakeholders and clients on the same page in pre-sales and implementing our solutions/product. Other than that, there are also some other requirements:

  • 0 - 5 years of experience
  • Bachelor/Master degree or equivalent in Business Administration, Economics, Supply Chain / logistics / transportation or Operations Research
  • Excellent verbal, written, and interpersonal communication skills in English

Are you our new customer success manager?

Widget Brain is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Applicants are considered without regard to race, religion, national origin, sex, age, disability, sexual orientation, gender identity and/or expression, or any other status protected by the laws or regulations in the locations where we operate.